Services

We provide maximum value and deliver our best work on every communication design project.

iilo can help transform your target audiences from passive observers to active donors and champions 

We know you’re busy and need a creative team that understands sustainability and the needs of progressive organizations and businesses. We deliver polished, professional, impact-driven work that advances your mission.

iilo Communication Design Services

Discovery

Conversations & collaborative sessions to get clear on your communication design needs.

Consulting

Strategic advice to reposition your brand, or tackle a creative challenge.

Graphic Design

Full-service design needs, from branding to infographics & everything in between.

Websites

Leading the full process of your website build (design, content, development).

Project Management

We can lead your project from start to finish, or come in to help you at any point.

Comms

Marketing & communications plan execution, & targeted copy for your social media campaigns.

Service Packages

How to work with us

We know your small and mighty team needs to maximize its budget and make every dollar count. We act as an extension of your team and help you with your ongoing communication design needs (a.k.a. your out-of-house, in-house creative team), or work project by project.

Clients often start working with us through a deep discovery package or custom communication design project—like a brand refresh or new brand design, infographic, report or website—and end up purchasing prepaid time blocks for ongoing support. However you decide to engage us, you’ll get top agency services, a collaborative process, and maximum value.

When you know you need communication design help but you don’t know where to start, our deep discovery package is the way to go. We take you through a deep discovery process to explore your objectives and broader business plan, and connect the dots to uncover the most effective communication design strategies and tools to meet your needs. Includes:

  • Discovery conversations: strategic, facilitated virtual meetings with you and your stakeholders 
  • Research: evaluating previous market research, audits of existing brand collateral, industry landscape/context research  
  • Recommendations: detailed document summarizing the key details of our exploration and next steps 

Starting at $6,000 

Need a quick start? Download our free brand platform worksheet

As a full-service agency, we offer a range of custom communication design services to match your scope of work, timeline, budget and quality standards. The more details you can share with us about your creative challenge and pain points, the better we can estimate and truly deliver on your needs. 

All services include project management, quality assurance, 2-3 review and feedback rounds with you, and final print/web-ready files. Range of communication design services:

  • Infographic design, impact graphics and/or illustrations
  • Report document design & layout
  • Brand refresh or new brand design
  • Custom website design & development
  • Promotional or educational campaign design
  • Full event branding, graphics & event materials
  • Social media strategy
  • Marketing & communications project management

Looking for a communication design service we haven’t listed? Fill out our inquiry form and we’ll provide you with a custom estimate. Starting at $2,000

A prepaid time block holds space in our workflow for your needs. You can buy 50 hours at a time, to be used over six months. We get to know you and your brand inside and out, and turn work around quickly and efficiently. You get to avoid writing RFPs and having to explain who you are every time you need work done. As a time block client, you’ll also receive ongoing support organizing your design assets and working files for all of your deliverables, as requested.

Communication design services can include:

  • Monthly priority meetings with your Project Manager
  • Research and discovery (as needed)
  • Brand platform refinement
  • Identity design/refinement and graphic standards
  • Templates designed for in-house use
  • Document design and editing
  • Event/marketing/communications collateral
  • Writing, key messaging and copy editing
  • Social media share graphics
  • Infographic design for print and/or web
  • Illustrations and diagrams
  • Updating and organizing graphic assets

Interested? Fill out our inquiry form and we’ll be in touch shortly. Starting at $6,750

Our impact

“The iilo team impressed us with their dedication and commitment to our project. What really stood out to us was their attentive listening and incorporation of the many details it took to get this design done right.”

Caitlin Thompson
Communications Director, Nuxalk Nation

What you can expect as an iilo client

Our number one priority is making sure your experience as an iilo client is exceptional. We work to gain your trust and support you at every step of your project, with no surprises.

Over the years, the iilo team has earned a reputation for being impact-focused, reliable and great to work with. You can count on us to:

  • Ensure our values align, so we can stand behind our collaboration
  • Take the time to listen and learn
  • Be collaborative and show respect for your subject matter expertise
  • Work quickly and dive deep into your project
  • Explain the “why” behind our recommendations
  • Deliver high-quality work on time and budget 
  • Communicate clearly and be available when you need us
  • Pay attention to the details
  • Celebrate the wins and make it right when we make mistakes
  • Find solutions to reduce your project’s ecological footprint
  • Continually learn, apply and improve our skills, creativity, and work

The iilo team has been delivering communication design to nonprofits, social enterprises, educational institutions, marketing/communications departments and governments for 20+ years.

  • We work exclusively with mission-driven organizations and businesses–we understand what makes you great at what you do, and the challenges you face
  • As a benefit company, our company is founded on values and doing business ethically and transparently
  • Our focus on efficiency, process and simplicity means we can focus most of our efforts on solving your communication design challenges
  • We’re a forever virtual agency (not just during the pandemic) with low overhead, which means lower costs and savings we can pass onto you
  • We believe in working full energy, not necessarily full time, empowering women in business, and creating a flexible space for underrepresented creative professionals to do impactful work and have work/life balance 

We follow our standard communication design process for every client project, and refine the details to meet your custom needs. As process nerds, we’ve spent years refining our process to make it as easy and efficient as possible. 

  • Kick-off meeting: we set expectations, outline process and align our teams
  • Discovery and strategy: we dive deep into your creative challenge, get to know your organization, industry, target audiences and goals, and exit this phase with clarity and consensus
  • Concept design: we explore ideas and creative concepts and refine them with your feedback, to agree on a design direction
  • Design production: we produce complete drafts of your project deliverables, conduct 2-3 review and feedback rounds with you, and do ongoing quality assurance before delivering final files
  • Wrap-up & celebrate: we reflect on (and celebrate!) what worked well and identify lessons learned and best practices with you,  so we can improve our processes and your client experience
  • Share impact: we share what we accomplished together through case studies, blog posts and the iilo newsletter (with your permission, of course), to promote the great work you’re doing

Our impact

“Lisa and Madelen’s creativity and attention to detail yielded beautiful, timeless results.”

Madeleine Shaw
Founder, Nestworks Workplace Society

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